by Chrystan Carabana | Aug 24, 2023 | Archives
People often ask me how they should approach the decision of whether they should adopt a customer relationship management system. They know that CRM can provide many benefits, such as customer retention and saving time and money, but don’t know if it’s...
by Tamara Burkett | Jan 25, 2018 | Archives
If you’ve heard talk about chatbots and are wondering what they are, you’re not alone. As the online world is constantly changing, it’s hard to keep up at times. Chatbots are computer programs that mimic conversation with people using artificial intelligence. Huh?...
by Tamara Burkett | Jan 11, 2018 | Archives
How many times have you read about the importance of personal touch in business? Sure, it sounds sophisticated, but what does it mean and how do you apply it to business? Committed entrepreneurs struggle with answering these questions and are hesitant to verbalize...
by Tamara Burkett | Dec 21, 2017 | Archives
As customers, we’ve all experienced lousy products and services. Most of us shrug it off and vow never to buy from that company again. Yet there’s a special few who go the extra mile in getting their revenge. If you’ve shared your bad experience with...
