Trial and error, social media presence, and a range of tactics are a must to get noticed in today’s market place. Not to mention lowering prices and offering incentives to compete can decrease profit margins. This results in a vicious cycle of spending more money to acquire customers just to keep your doors open.
So what’s a simple solution to the rat race?
This may sound too woowoo for some people, but showing love to key stake holders can generate massive growth. Business owners like Tommy Wyatt and Lewsey believe it’s the secret to “the holy grail” of customer loyalty.
“What makes you loyal is what will make your customers loyal,” Stated Wyatt & Lewsey in their book Appreciation Marketing: How to achieve greatness through gratitude.
Of course, this technique may not work for all businesses. I’m not loyal to every brand or company I do business with. I’m not loyal to the local grocer, nail shop, or clothing brand. On the contrary, I’m loyal to my massage therapist, chiropractor, and faithful to my mechanic.
I’m sure, you have a list of who you’re loyal to as well.
It’s the relationship in addition to the great work that keeps me loyal. I have personal conversations with staff, we know each other. I know they value my business because they show their appreciation in various ways. The businesses I’ve received personal cards, small gifts, useful information, and encouragement from earned my business and referrals multiple times over.
Everyone expects to be thanked when they’ve made a purchase, but true appreciation lies in the unexpected thank you. It’s the surprise personal note in the mail or the small gift for a referral that keeps you top of mind.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~ Maya Angelou
For each interaction your client feels uplifted, you stay top of mind and when the client is ready to buy, he/she will make every effort to buy from you.
How to Use Appreciation Marketing in your marketing strategy
Like all new systems, including appreciation tactics in business development takes time initially. Yet when once a system is created, it’ll only take minutes to do. Activities like writing personal notes, sending small gifts, and providing information, won’t take much time to complete.
Of course, there are a few steps in creating an effective appreciation marketing plan. Identifying goals and targeting key stake holders is just the beginning. To get started check out the books below
Need help with getting started? Contact us. We’ll be happy to help.
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